FAQ’s

Yes, you can pay via Direct Debit. We will send you a direct debit request to set up monthly payments.

Yes, you will be assigned an assessor at the start of your course whom you can contact via email if you have questions about your coursework. They will mark your work within 7 days from submission on to our learning site.

Once your assessor has confirmed you have passed, it will then be quality checked my Footsteps 2 Fitness. F2F will then claim it and Active IQ may wish to also quality check it. This process can take up to 4 weeks.We will then post it to your via Royal Mail Signed For which requires a signature.

Yes, the full balance needs to be paid to receive your Certificate. If you are paying via direct debit and complete prior to the last payment, you may pay the balance and cancel the DD. We will then send your Certificate.

Your assessor will support you throughout your whole course in addition to access to Active IQ’s learning site which includes interactive tutorials, video tutorials, and practice tests. You also gain access to the Footstep 2 Fitness learning/assessment site to enable you to complete your assessments and upload your work online.

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